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Frequently Asked Questions
Have a question? We have answers. If you don't see what you're looking for, reach out to us at admin@shopamglowco.com or DM us on Instagram @amglowco — we're always happy to help!
General
- 01All A & M Glow Co. candles are hand-poured using 100% soy wax, premium fragrance oils, and natural cotton wicks. We never use paraffin, lead, or synthetic additives. Our products are crafted in small batches in Sugar Land, Texas.
- 02Our 8 oz soy wax candles have an average burn time of 40–50 hours when cared for properly. For the best burn, always trim your wick to 1/4 inch before each use and allow the wax to reach a full melt pool on the first burn.
- 03No special warmer required! Our soy wax melts work with any standard electric or tea light wax warmer. Simply break off 1–2 cubes, place them in your warmer, and enjoy hours of fragrance without an open flame.
- 04Shake the bottle gently before each use. Hold 6–8 inches from fabric or in the center of a room and spray 2–3 times. Our room sprays are designed for air and fabric use only — do not spray directly on skin, near eyes, or ingest.
- 05Please exercise caution. Our products contain fragrance oils that may irritate sensitive individuals, pets, or young children. Keep burning candles out of reach of children and pets at all times. We recommend consulting your veterinarian regarding specific fragrance sensitivities in animals.
- 06Our Summer 2026 Collection features 13 original scents across floral, citrus, aquatic, warm, spicy, and earthy categories: Orris Royale, Yuzu Citrus Veil, Gilded Fizz, Gilded Jalapeño, Mineral Bloom, Quiet Morning, Coastal Alchemy, English Shore, Lustral Tide, Quietude, Luminous Nectar, Divine Vanilla, and Decadent Delight.
- 07Yes! All 13 scents are available across our candles, wax melts, and room sprays. Mix and match your favorites or build a complete scent experience for any room in your home.
- 08Orders are processed within 2–4 business days. Standard shipping via USPS typically takes 3–7 business days after processing. You will receive a tracking number via email once your order has shipped.
- 09Yes! We offer local pickup and delivery in the Sugar Land, TX area. Select your preferred option at checkout or contact us via Instagram DM or email to arrange.
- 10Due to the handmade nature of our products, all sales are final. However, if you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos at admin@shopamglowco.com and we will make it right with a replacement or store credit.
- 11Yes! We love custom orders for weddings, baby showers, corporate gifts, and special events. Contact us at admin@shopamglowco.com or DM us on Instagram @amglowco with your vision and we'll put together a custom quote for you.
- 12Absolutely — our candles, wax melts, and room sprays make beautiful gifts for birthdays, holidays, housewarmings, Mother's Day, and everyday self-care. Contact us about custom gift packaging for special occasions.
- 13Store candles and wax melts in a cool, dry place away from direct sunlight and heat sources. Avoid storing near windows or in hot cars, as heat can cause the wax to soften or the fragrance to fade. Keep lids on candles when not in use to preserve scent throw.
- 14Yes! We restock regularly and announce restocks on our Instagram @amglowco. Follow us and turn on notifications so you never miss a restock. You can also contact us directly to be added to a waitlist for your favorite scent.
- 15We'd love to hear from you! Reach us at admin@shopamglowco.com, call or text (832) 947-3866, or DM us on Instagram @amglowco. We typically respond within 24 hours Monday–Friday.
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